Innovations in retail banking

Outline of the scope of retail banking, emphasizing the need for constant innovation to meet evolving customer needs and expectations. Traditional models are no longer sufficient in this competitive landscape.

Drivers of growth in retail banking

Discussion on demographic shifts towards a younger population, economic growth, and advancing technologies as drivers of rapid growth in retail banking. Banks must innovate to retain market share against new competitors.

Future of retail banking

Data analytics, artificial intelligence, machine learning, and other emerging technologies will be critical for banks to better understand customers and adapt. Continuous innovation is necessary to survive and thrive in this changing environment.

Emerging technologies in retail banking

Discussion on technologies like AI, ML, deep learning, and generative AI that are increasingly used in retail banking for tasks like underwriting, collections, and customer service. Their proper deployment presents opportunities but also challenges.

Challenges of adopting new technologies

Risks around regulations, data privacy, capability building, and cybersecurity that banks must address when partnering with fintechs or adopting new technologies. Continuous learning and adaptation will be needed to harness opportunities while mitigating threats.